Clear answers.
From the first step.
Services, fees, paperwork and support. Find the answers you need before starting.
01What does Maison LBM offer?+
Our priority is finding your home. We also offer rental application preparation on its own and separately agreed administrative support with moving, schools and personal or family paperwork. Scope and price are confirmed in the mandate or quote.
02What is the CHF 350 fee for?+
For relocation, it covers file opening, your first appointment and the initial assessment. It is due on contractual registration after accepting the mandate. The website form takes no payment.
03Is CHF 350 added to the commission?+
It is credited against the total commission of 12% of annual rent when LBM’s involvement leads to a signed lease. At an agreed monthly rent basis of CHF 2,000: CHF 2,880 commission minus CHF 350 paid leaves CHF 2,530. The mandate specifies the rent basis and VAT treatment.
04When is the commission due?+
Only when LBM’s involvement results in a validly signed lease, under the agreed mandate. A viewing or an accepted application is not enough. A home obtained independently of LBM does not trigger this commission.
05Can I order only an application file?+
Yes. Application preparation remains a separate option at CHF 350–480, subject to an agreed quote. It includes no home search and does not trigger a 12% commission.
06Do viewings cost extra?+
Apartment viewings organised under the relocation mandate carry no additional fee. A different service must be agreed and priced before it is performed.
07Can I add a co-tenant or a guarantor?+
Yes. The form allows up to five additional people and their documents. Inform each person and obtain their authorisation before submitting. Listing a guarantor does not create a guarantee; any undertaking is handled separately.
08Which documents can I submit?+
Documents relevant to your request, such as identity, income, employment information or a debt-register extract, depending on your circumstances. They are optional at first contact. PDF, JPG and PNG are accepted: up to 3 MB per file, 12 files and 18 MB overall. Share only necessary information.
09How do you match my application to homes?+
We compare your stated criteria with each home: budget including charges, canton, municipality, rooms, date and requested features. Results help our team prepare suggestions. You retain approval over properties and applications.
10What is your affordability indicator for?+
It provides a budgeting reference using target rent including charges and the household’s monthly gross income, excluding a guarantor. We distinguish declared from verified amounts and review supporting documents separately. It is neither a bank credit score, an acceptance guarantee nor an automated decision. You may ask us to correct the data.
11Can you guarantee a home?+
No. The landlord or letting agent makes the decision. Our role is to prepare and follow the agreed steps carefully, without guaranteeing an outcome or allocation date.
12What happens if the search ends?+
No success commission is due without a signed lease resulting from LBM’s involvement. Agreed administrative work actually performed is accounted for under the mandate and applicable rights. Termination terms and any refund are assessed against the work completed.